We are happy to help!
FAQ
- Do I need to stream to use Eklipse?
- Do I have to stay on this page while my video is being worked on?
- How long are clips stored in my playlist? (Expiration Time)
- Can I change the clip name?
- Can you publish shorts to Instagram using Eklipse?
- Can I turn off my computer when processing a clip?
- Can I just edit my 12-second clip?
- Can I add my own music to the edit?
- What is the difference between a Team Account and a Premium Plan?
- Are YouTube streams supported for Free users?
- Why did Eklipse miss my clip or important moment?
- Does Eklipse support Call of Duty: Black Ops 7 (BO7)?
- Why is my clip shorter than expected?
- Can I change my payment method?
- Can I request a refund?
- Why is my game not supported or processing?
- Why can’t I access my clip, or why is it restricted?
- What is Live Clipping?
- How do I know my clip’s Viral Score?
- How can I change the title of a clip?
- How can I change the name of a clip?
- Do I have to stay on this page while my video is being worked on?
- Does Eklipse support new games?
- Why can’t I upload my own videos?
- Where can I find the clip I just exported?
- Where can I find the clip I just converted?
- Why are some games or clips paywall restricted?
- How can I register for the Eklipse Affiliate Program?
- What is the status of the Eklipse Affiliate Program?
- Where can I go live on Eklipse?
- Are all the features behind a paywall?
- How much credit do I have per day to upload clips?
- How many clips can I make every day?
- Do I need to stream to be able to use Eklipse?
- Why is Premium so slow?
- How many Twitch Link Imports (Trial) do I get?
- How can I access CTT – Exclusive Caption Style?
- How can I access CTT – Text Custom Style?
- How can I use the Montage feature?
- How to access the Bulk Download function?
- Who has access to the Extend and Trim features?
- How to process a TikTok Stream or Live?
- If I do a private stream, can I download the whole thing later?
- If I do a private Eklipse stream, can I download it later?
- Can I delete all streams except the ones that are still processing?
- Is downloading a premium feature?
- Why am I having trouble logging into my Eklipse account?
- Who is Eklipse designed for? Is it good for new streamers with small channels?
- How is Eklipse different from other clipping tools like Opus Clip or StreamLadder?
- Is there a mobile app available for Eklipse.gg to edit and share clips on the go?
- What is stream overlays?
- What happens to my generated clips if I don’t log in for a long time?
- Does the AI consider my chat’s reactions when picking highlights?
- Does Eklipse work with non-gaming content, like “Just Chatting” streams or podcasts?
- How far back can Eklipse access my VODs? (e.g., can it process a stream from 3 weeks ago?)
- Is there a limit to how many VODs I can process per day or per month?
- Can Eklipse process VODs from my teammates’ or friends’ channels?
- Does Eklipse impact my computer’s performance or cause stream lag while I’m live?
- Can using Eklipse get me banned on Twitch, Kick, or YouTube? Is it safe to use?
