If you purchased your Eklipse Premium subscription using a credit or debit card (via Stripe) and need to take a break, you can easily cancel your plan right from your dashboard.
Follow these steps to cancel your active subscription:
1. Open Your Profile: Log in to the Eklipse website and click on your Profile icon located in the top right corner of the screen.
2. Go to Membership: Select Membership from the drop-down menu. This will redirect you to your account’s Membership Page.
3. Manage Subscription: Click the Manage Subscription button. You will be securely redirected to your Eklipse billing dashboard hosted by Stripe.
4. Cancel Plan: On the Stripe dashboard, select Cancel Plan and follow the on-screen prompts to confirm your cancellation.
Watch this quick video for a visual step-by-step walkthrough:
If You Subscribed Inside the Eklipse App #
Card payments made in the mobile app are billed by Stripe too, but you start the cancellation in the app instead of on the website:
1. Open Premium Settings: In the app, go to Settings and tap Premium Settings.
2. Cancel Plan: Tap Cancel Plan. You will be redirected to your Stripe billing dashboard.
3. Confirm on Stripe: Follow the prompts on the Stripe dashboard to finish. Your subscription info will change from “Renew at” to “Expire at”, which confirms the cancellation went through.
If you paid with Apple Pay or Google Pay instead, Stripe is not involved and you need to cancel through the store: How do I cancel a subscription from the App Store or Google Play?
