If your Twitch streams aren’t processing in Eklipse, there is usually one very common culprit: your VODs are locked behind a “Subscribers-Only” wall!
For Eklipse to successfully pull and process your streams, our AI needs public access to the video. If your Twitch settings restrict your past broadcasts to subscribers only, our system gets blocked and the processing will fail.
How to fix this and unlock your clips: You just need to turn off the “Sub-Only” setting on Twitch. You can do this by checking these two areas in your Twitch settings:
- Method 1 (Monetization Settings): Go to your Twitch Creator Dashboard > Monetization > Subscriptions. Look for the Subscriber-only Archives setting and make sure the box is unchecked.
- Method 2 (Affiliate Settings): Visit twitch.tv/dashboard and click on Affiliate. Scroll down to find the settings for both Sub-Only Chat and Sub-Only Archives, and make sure they are both unchecked.
Once these settings are turned off, Eklipse will be able to access your VODs and start generating your highlights!
Don’t Forget to Re-Submit! #
Once you have unchecked the Sub-Only options in your Twitch dashboard, head back over to Eklipse. You will need to re-submit your VOD link so our AI can try fetching the stream again with your updated, public settings!
Fixed your Twitch settings and ready to try again? #
Head back to your Eklipse dashboard right now to paste your VOD link and let our AI get to work.
Open Eklipse Dashboard