We know how frustrating it is to pay for an upgrade and not see it immediately! Usually, this is just a brief syncing delay between our servers and the payment provider.

Follow these steps to unlock your Eklipse Premium features based on where you purchased your subscription:

1. Refresh Your Account (Web/Desktop): If you purchased via the website, try forcing a sync with our servers. Simply log out of your Eklipse account and log back in. This will usually instantly refresh your account status to Premium.

2. Restore Your Purchase (Mobile App):If you purchased Premium from your mobile device (App Store or Google Play Store), follow these steps:

• Go to your phone’s App Store or Play Store and verify that your subscription is in a “running” status (not canceled or pending).
• Open the Eklipse App and navigate to the Purchase Screen.
• Click the Restore button located at the bottom of the screen to manually sync your app store receipt with our servers.

3. Reprocess Existing Clips: Remember: Upgrading to Premium does not retroactively edit old videos. If you want to apply Premium benefits (like 1080p resolution and no watermarks) to clips made before subscribing, you must open them in the AI Studio and reprocess/re-export them.

Video Tutorials #

Watch these quick videos to see exactly how to re-activate your premium based on your platform:

• Activate Premium WEB: https://www.youtube.com/watch?v=IWA9XjcMGCk
• Activate Premium Mobile: https://www.youtube.com/watch?v=QtpMs35PtkE

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Support Contact Information #

If your features are still locked after trying the steps above, please contact Eklipse support so we can manually activate your account!

Contact via Discord (Fastest):

1. Join the Eklipse Discord Server: Join here
2. Look for our dedicated support channel (usually named #get-support or #help).
3. Follow the instructions in the channel to open a Support Ticket.

Contact via Email:

Send an email detailing your issue (along with your account email and receipt) to [email protected].