We know it’s frustrating when your stream gets stuck or takes too long to process. This usually happens because of long streams or high server traffic. Eklipse now speeds up clip generation up to 10x for Premium users even during peak hours.
What to do: #
1. Keep VODs under 5 hours when possible.
2. Refresh your dashboard to update the status.
3. If stuck for over an hour, re-import or contact support.