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My stream processing failed. What are the common reasons?

< 1 min read

Stream processing failed? Don’t worry, we’ve got you covered. Most failures happen for a few clear reasons:

1. Private or Deleted VOD: Eklipse can only process public VODs. If your Twitch, Kick, or YouTube VOD was deleted, private, or unlisted, processing will fail.

2. Expired Account Connection: Authorization to your platform may have expired. Without reconnecting, Eklipse can’t access your VODs.

3. VOD Too Long: Extremely long streams (over 8 hours for some plans) can sometimes fail.

Quick fix: #

• Go to Account Settings > Connections, disconnect, and reconnect your streaming platform.
• Make sure future VODs are public.
• If it still fails, contact support—we’ll help you get your clips ready fast.

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