We are happy to help!
Troubleshooting
- What does the “404 Error” or “Can’t Get Clip” message mean?
- Why are my VODs not appearing on my Eklipse dashboard?
- Why is my stream processing stuck or taking longer than usual?
- My stream processing failed. What are the common reasons?
- How can I fix issues when connecting my Twitch, Kick, or YouTube account?
- Why is the AI not capturing my kills, wins, or other key moments?
- Why are duplicated moments being displayed in my clips?
- I used the Voice Command feature, but my clips weren’t created. What should I do?
- How can I improve the AI’s accuracy for my specific game?
- How do I fix audio delay or unsynced audio in my clips?
- Why am I seeing a black screen when I try to view or edit a clip?
- Why is the AI Edit feature not working or taking too long to process?
- How to resolve template slider or facecam issues on Eklipse?
- My final exported video has low quality. How can I improve it?
- I’ve subscribed to Premium, but the features are not unlocked. What should I do?
- Why am I not receiving email or app notifications from Eklipse?
- Why did my post fail to share on TikTok, YouTube Shorts, or Instagram Reels?
- I’m getting a black screen when trying to use the “Schedule Post” feature.
