If the AI editor is not working or a process fails, it’s typically due to one of the following issues:

Clip & account issues

• Monthly limit reached – Check your AI Edit usage in the Account or Pricing page.
• Clip not compatible – Only raw gameplay highlights are supported. No edited montages. Uploads must be MP4 under 1 GB.
• Original VOD inaccessible – Source VOD may be deleted or private on Twitch/YouTube.

Connection & system issues

• Connection timeout – Ensure a stable internet connection.
• Processing delay – If it takes over 10 min, retry or use another clip.
• Internal error – Wait a few minutes and try again.

If it persists, contact Support via Discord or live chat using your clip URL and account email.